Returns

All of our Underwear bottoms are final sale and not eligible for refund or exchange. For hygenic reasons, underwear cannot be accepted.  If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order.

Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

Sewing Imperfections

Occasionally a product may have a sewing defect like a hole, caught fabric, or incorrectly secured stitches. A sewing defect is a flaw in the sewing that makes the product unusable for its intended purpose (like wearing). Report any defects as outlined below.

Flaws in non-textile products

If you receive a product that is flawed mechanically (not a print colour issue) please report your concern as outlined below.

Reporting a Concern

  • Contact us with detailed photos of the issue and include the order number.
  • We will try to respond within 48 hrs. We may request additional information.
  • All issues will be evaluated on a case by case basis using the information provided.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.

 

When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.